Rider Satisfaction Surveys
2025 KC Streetcar Rider Satisfaction Survey Results
These results will only include ridership data and experiences related to the downtown streetcar service.
In July 2025, the KC Streetcar Authority conducted an on-board passenger satisfaction survey in partnership with ETC Institute. Survey results are exclusive to downtown streetcar service as the survey was conducted prior to the opening of Main Street Extension service. A statistically significant sample of 1,315 surveys were completed on-board, available in both paper and digital formats, as well as in English and Spanish. This survey followed previous efforts conducted in 2017, 2019, 2022, and 2023, allowing for continued tracking of rider satisfaction and service trends over time.
Key areas of data collection included:
- Frequency of use
- Trip purpose
- Access method
- Method of accessing transit information
- Satisfaction with transit service characteristics
- Demographic information
The 2025 survey was conducted in July across all days of the week. Riders who boarded the streetcar could fill out the survey by paper or as a secondary option, access the survey via scanning a QR code that directed riders to conduct the survey online. A total of 1,315 surveys (1,275 English versions and 40 Spanish versions) were collected. The results for 1,315 completed surveys have a margin of error of +/-2.8% with a 95% level of confidence.
Respondents were asked to rank the top three most important satisfaction items regarding Streetcar service. The three most selected items were frequency (wait times & on-time arrivals), reliability (dependability), and ease of use.
Overall, the 2025 survey results demonstrate that most KC Streetcar riders remain highly satisfied with all aspects of service. The categories with the highest satisfaction ratings, based on the combined share of “very satisfied” and “satisfied” responses, were ease of use (96%), access to stops (94%), and the cleanliness and condition of both streetcars and stops (94%). Information on service disruptions and delays remained the least satisfied item, but still improved from 2023 (86% from 81%). Satisfaction ratings have trended upwards from the previous survey conducted in 2023, including overall satisfaction (96% from 93%).
Click here for a summary of the 2025 KC Streetcar Rider Satisfaction Survey Findings.
Click here for the complete 2025 KC Streetcar Rider Satisfaction Survey Findings.
2023 KC Streetcar Rider Satisfaction Survey
In Fall 2023, the KC Streetcar Authority conducted an on-board customer (passenger) satisfaction survey with ETC Institute. A statistically significant sample of 880 surveys were completed and available in print and digital, and in English and Spanish. Specific types of information that were gathered on the survey included:
- Frequency of use
- Trip purpose
- Customer satisfaction with transit characteristics
- Method of accessing transit information
- Household information (income, number of members, etc.)
- Demographic information (gender, education, etc.)
Click here to read more about the 2023 KC Streetcar Rider Satisfaction Survey and Results.
2022 KC Streetcar Rider Satisfaction Survey
In Spring 2022, the KC Streetcar Authority conducted an on-board customer (passenger) satisfaction survey with ETC Institute. A statistically significant sample of 722 surveys were completed and available in print and digital, and in English and Spanish.
Overall, most riders are satisfied with all KC Streetcar services analyzed. The KC Streetcar services that had the highest ratings of satisfaction, based on the sum of “very satisfied” and “satisfied” responses were ease of use (98.4%), cleanliness of vehicles (96.9%), condition of stations (96.1%), and the professionalism and friendliness of operators and staff (96.0%). Compared to 2019, the last time the survey was conducted, the overall satisfaction ratings for most of KC Streetcar services remained the same and only two services had notable decreases between 2022 and 2019 results. These two services were information on service disruptions and delays (5.3% decrease in satisfaction) and amenities at stops, platforms, and transit centers (6.0% decrease in satisfaction). This year, these two services had the lowest satisfaction ratings of 82.4% and 78.1%, respectively.
Click here for 2022 KC Streetcar Rider Satisfaction Survey Findings.
2019 KC Streetcar Ridership Survey
In the fall of 2019, the KC Streetcar Authority, along with ETC, conducted a customer satisfaction survey. The primary objective of the survey was to collect and analyze customer opinions regarding all aspects of service. The information collected is intended to serve multiple objectives, including overall satisfaction with KC Streetcar services and who, how, and why riders are using those services.
The 2019 KC Streetcar Onboard Customer Satisfaction Survey was conducted during September 2019. The survey was administered on-board KC Streetcar service on both weekdays and weekends. More than 340 weekday riders and 375 weekend riders completed the survey. The results for the random sample of 722 KC Streetcar customers have a 95 percent level of confidence with a precision margin of error (MOE) of at least +/-3.5 percent (weekday +/- 5.5 percent; weekend +/- 5.5 percent).
Click here for the full 2019 KC Streetcar Customer Satisfaction Survey.
2017 Ridership Survey
In Fall 2017, the KC Streetcar team conducted a ridership survey. Read more about the results here. The full 2017 KC Streetcar and Main Street MAX On-Board Survey Methodology. 2017 KC Streetcar and Main Street MAX On-Board Survey Methodology Report.
