2023 KC Streetcar Rider Satisfaction Survey
In Fall 2023, the KC Streetcar Authority conducted an on-board customer (passenger) satisfaction survey with ETC Institute. A statistically significant sample of 880 surveys were completed and available in print and digital, and in English and Spanish. Specific types of information that were gathered on the survey included:
- Frequency of use
- Trip purpose
- Customer satisfaction with transit characteristics
- Method of accessing transit information
- Household information (income, number of members, etc.)
- Demographic information (gender, education, etc.)
In November 2023, ETC Institute’s Team conducted interviews on the KC Streetcar during these hours:
- Monday-Thursday: 6:00 a.m. to 11:00 p.m.
- Friday: 6:00 a.m. to 1:00 a.m.
- Saturday: 7:00 a.m. to 1:00 a.m.
- Sunday: 7:00 a.m. to 11:00 p.m.
Riders who boarded the streetcar could fill out the survey by paper or access the survey via scanning a QR code that then directed riders to conduct the survey online. A total of 822 paper surveys (780 English versions and 42 Spanish versions) were collected and 58 riders chose to complete the survey online for a total of 880 completed surveys. The results for 880 completed surveys have a margin of error of +/-3.4% with a 95% level of confidence.
Overall, most riders are satisfied with all KC Streetcar services analyzed. The KC Streetcar services that had the highest ratings of satisfaction, based on the sum of “very satisfied” and “satisfied” responses were ease of use (96%), access to stops (93%), condition of stops (92%), cleanliness of streetcars (92%), and reliability of service (92%). Overall, satisfaction ratings have trended slightly downward from the last survey in 2022. Information on service disruptions and delays (81%) and amenities at stops (75%) remained as the two lowest rating items.
Click here for a summary of the 2023 KC Streetcar Rider Satisfaction Survey Findings.
Click here for the complete 2023 KC Streetcar Rider Satisfaction Survey Findings.
